TERMS OF USE
Soul Space Psychotherapy maintains this website, any courses offered and other linked and related sites (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website indicates acceptance of these “Terms of Use” and forms a binding agreement between you and Soul Space Psychotherapy If you do not agree to these terms, do not use this Site.
1. Use of Site
Soul Space Psychotherapy provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the “Materials”). Soul Space Psychotherapy authorizes each User to view and download one copy of the Materials. Materials may be downloaded and a maximum of one copy of the Materials may be printed provided that Users make no modifications to the Materials and you retain all copyright and other proprietary notices contained in the original Materials on any copies of the Materials. Users may not modify the Materials at this Site in any way or reproduce, share or distribute them. Users will keep all Materials confidential, and will not sell, auction, loan, rent, give away, describe, summarize, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorized use of the Site.
2. Trademark and Copyright
Soul Space Psychotherapy, and certain other brands, trademarks, and service marks are marks of Soul Space Psychotherapy and its affiliates. The Materials on this Site are copyrighted, and any unauthorized use of any Materials on this Site may violate copyright, trademark, and other laws.
3. Hyperlinks
Links to external websites are provided solely as a convenience to you. Soul Space Psychotherapy has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.
4. No Warranty
The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Soul Space Psychotherapy further does not warrant the accuracy and completeness of the Materials at this Site. Soul Space Psychotherapy may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Soul Space Psychotherapy makes no commitment to update the Materials at this Site.
5. Limitation of Liability
In no event will Soul Space Psychotherapy, its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from lower test scores, interruption of services or inaccurate information) arising out of the use, inability to use, or the results of the use of this Site, any websites linked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.
6. Applicable Law
The Terms of Use are governed by the laws of the province of British Columbia, Canada. Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. Soul Space Psychotherapy may assign its rights and duties under the Terms of Use without notice to any party at any time.
7. Effective Date and Updates
The Terms are effective as of February 26, 2025 and are subject to change without notice by Soul Space Psychotherapy at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.
8. Refunds & Cancellation
At Soul Space Psychotherapy, we are committed to providing high-quality online courses to support your personal and professional growth. We understand that circumstances may change, and we have designed our refund and cancellation policy to be fair and transparent.
1. Course Enrollment & Payment
- Full payment is required at the time of enrollment to access course materials.
- All prices are listed in USD and may be subject to applicable taxes.
- Payment processing is handled through Thinkific payments, and your payment details are securely encrypted.
2. Refund Policy
Self-Paced Courses (Pre-Recorded & Downloadable Content)
Due to the digital nature of our self-paced courses, all sales are final and non-refundable once access has been granted. We do not offer refunds for:
- Change of mind or personal circumstances
- Failure to complete the course within the suggested timeframe
- Not achieving desired results
If you experience technical issues preventing access to course materials, please contact [email protected] for assistance.
Live Courses & Cohort-Based Programs
For courses that include live instruction, group coaching, or cohort-based learning, we offer the following refund terms:
- Full Refund: Requests made within 48 hours of purchase and at least 7 days before the course start date will receive a full refund.
- Partial Refund (50%): Requests made between 6 and 3 days before the course start date will receive a 50% refund.
- No Refund: No refunds will be issued if the request is made within 72 hours of the course start date or after the course has begun.
Refund requests must be submitted in writing to [email protected] with proof of purchase.
3. Course Cancellations & Rescheduling
- If Soul Space Psychotherapy cancels a live course or coaching session, participants will be given the option to reschedule or receive a full refund.
- If a participant is unable to attend a live session, they may request access to the recording (if available) but will not be eligible for a refund or rescheduling.
4. Subscription-Based Courses or Memberships
If you have subscribed to a recurring payment plan or membership:
- You may cancel your subscription at any time through your account settings or by contacting [email protected].
- Cancellations will take effect at the end of your current billing cycle. No prorated refunds will be issued for partial months.
- If payment fails or is not received on the due date, access to the course or membership may be suspended until the issue is resolved.
5. Exceptional Circumstances
We understand that life happens. If you are facing extenuating circumstances (e.g., medical emergency, family crisis), please reach out to [email protected] with a detailed explanation. We review requests on a case-by-case basis and may offer course credit or rescheduling at our discretion.
6. Contact Us
For refund or cancellation inquiries, please contact us at:
📧 Email: [email protected]
📞 Phone: 310-990-2649
📍 Mailing Address:
Stacey Shelby
Box 1724
Garibaldi Highlands, BC V0N1T0